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SHIPPING POLICY

Effective Date: Jan 1st 2025

 

At Healed Hair, we strive to ensure that your order is processed and delivered in a timely manner. Please read our shipping policy carefully to understand our shipping times, costs, and procedures.

 

1. Order Processing

  • All orders are processed within 5 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive an email confirmation with tracking information.

  • Order processing will begin the next day for orders placed after 12PM CST..

 

2. Shipping Options

We offer the following shipping options:

  • Standard Shipping

  • Expedited Shipping

  • Express Shipping

    • Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.

    • Shipping rates are calculated at checkout based on your location and selected shipping method.

 

3. Shipping Destinations

  • We currently ship to the US only.

  • We do not ship to P.O. boxes or APO/FPO addresses.

 

4. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • You can track your order using the carrier’s website or the tracking link provided.

 

5. Lost, Stolen, or Delayed Packages

  • We are not responsible for lost, stolen, or delayed packages once they have been shipped.

  • If your package is lost or stolen, please contact the shipping carrier directly.

  • If your order is significantly delayed, please reach out to us at [your customer service email] for assistance.

 

6. Incorrect Shipping Address

  • It is the customer’s responsibility to provide the correct shipping address.

  • If you enter an incorrect address and the package is returned to us, you will be responsible for additional shipping costs to resend the order.

 

7. Order Issues & Damaged Packages

  • If your order arrives damaged, please contact us within 2 days of delivery with photos of the damaged item and packaging.

  • We will work with the shipping carrier to resolve the issue.

 

8. Contact Us

If you have any questions about our Shipping Policy, feel free to contact us at:

Healed Hair
Email: healed@healedhair.com
Website: www.healedhair.com

 

By placing an order with us, you acknowledge and agree to this Shipping Policy.

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